Privacy Policy | SEND Navigate

Last updated: June 2026

SEND Navigate is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who We Are

SEND Navigate is operated by Stephen Mallett, trading as SEND Navigate. Our website is sendnavigate.org and our contact email is stephen@sendnavigate.com.

For the purposes of UK data protection law, Stephen Mallett (SEND Navigate) is the data controller responsible for your personal data.

2. What Data We Collect

We collect personal data in the following ways:

2.1 Data You Provide Directly

Email address and name — when you sign up to receive our free parent guide, workbook, or email newsletter via our MailerLite signup forms.
Name, email address, and details about your child's SEND situation — when you submit an enquiry form on our advisory services page or contact us directly by email.
Booking information — when you book a free 15-minute call via our Google Calendar booking link, Google collects your name and email address in accordance with Google's Privacy Policy.

2.2 Data Collected Automatically

Analytics data — we use Google Analytics (GA4) to understand how visitors use our website. This includes pages visited, time on site, device type, and approximate geographic location. This data is anonymised and aggregated; it does not identify you personally.
Cookies — Google Analytics sets cookies on your browser to distinguish users and sessions. You can control cookies through your browser settings.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

To send you the free parent guide, workbook, or resources you requested.
To send you a short follow-up email series related to SEND Navigate resources and services (where you have opted in).
To respond to enquiries about our advisory services.
To arrange and conduct consultations and advisory sessions.
To improve our website and understand which content is most useful to our visitors.

We will never sell your personal data to third parties. We will never share your data with third parties for their own marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

Consent — when you sign up for our email list, you are giving us your consent to contact you. You can withdraw this consent at any time by clicking the unsubscribe link in any email we send you.
Legitimate interests — for analytics and website improvement, where our interest in understanding how our site is used does not override your rights and freedoms.
Contract performance — when you engage us for advisory services, we process your data as necessary to deliver those services.

5. Data Retention

Email subscribers — your data is retained in our MailerLite account for as long as you remain subscribed. You may unsubscribe at any time.
Advisory clients — documents and correspondence relating to your case are retained for the duration of the engagement and deleted at the end of the engagement, unless you request otherwise or we are required by law to retain them.
Analytics data — Google Analytics data is retained for 14 months by default.

6. Third-Party Services

We use the following third-party services to operate SEND Navigate:

MailerLite — email marketing and list management. Your email address and name are stored on MailerLite's servers. See MailerLite's Privacy Policy.
Google Analytics (GA4) — website analytics. See Google's Privacy Policy.
Netlify — website hosting. Netlify may process server logs including IP addresses. See Netlify's Privacy Policy.
Google Calendar — appointment booking. See Google's Privacy Policy.
Stripe — payment processing for school licences. Stripe processes payment data in accordance with PCI DSS standards. See Stripe's Privacy Policy.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate data.
Right to erasure — you can ask us to delete your personal data, subject to certain legal exceptions.
Right to restrict processing — you can ask us to limit how we use your data.
Right to data portability — you can ask for your data in a portable format.
Right to object — you can object to processing based on legitimate interests.
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at stephen@sendnavigate.com. We will respond within 30 days.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

9. Cookies

Our website uses cookies primarily for analytics purposes (Google Analytics). A cookie is a small text file stored on your device. You can control and delete cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Stephen Mallett
SEND Navigate
Email: stephen@sendnavigate.com
Website: sendnavigate.org