"The book I needed three years ago."
A SEND PARENT, THREE YEARS OUT OF SCHOOL
You are not failing.
Not Refusing.
Unable.
The UK parent's manual for school distress, EBSA, and the way through.
"The book I needed three years ago."
A SEND PARENT, THREE YEARS OUT OF SCHOOL
You are not failing.
The UK parent's manual for school distress, EBSA, and the way through.
Two readers — one who has spent forty years sitting with families, and one who has stood at his own kitchen table watching his child struggle to walk through the school gates.
"Behind every absence is a story. Not of defiance, as it is so often labelled, but of distress. This book speaks directly into that space — and gives families pathways they did not know they had."
"I have sat at my own kitchen table watching my child struggle to walk through the school gates. This book names what is really happening. Sometimes, that is exactly where hope begins."
Built from twenty-five years inside the UK education system. Designed to be opened at 7am, used by lunchtime, and trusted by a tribunal.
A radical low-demand framework to stabilise your child's nervous system in days, not months.
The language shift that ends the blame and starts the legal protection.
What to log, what your GP needs, what to send the Local Authority.
The statutory route most parents don't know they can trigger. With template letter.
How to apply directly, without the school's permission — and win the inevitable refusal.
Education Otherwise Than At School — the legal remedy, with case law and a costed package builder.
If you've just bought the book and your child is out today — this page tells you what to do this week.
What recovery looks like over 12–24 months. Reintegration without re-traumatising.
Forty pages of the highest-leverage tools from the book — the Three-State Tracker, the Symptom & Impact Log, the fillable Section 19 letter, and Your Situation Map. Free.
DOWNLOAD THE FREE WORKBOOKThree routes through SEND Navigate, depending on where you are. Every paid engagement begins with a free fifteen-minute call.
STEP 1 — FREE
A free fifteen-minute call. No pressure, no sales pitch. Just an honest conversation about where you are and what would help next.
Free · 15 minutes
BOOK A FREE CALL →STEP 2 — CHEAPEST PAID TIER
A focused ninety-minute deep-dive. Pre-read of one document, strategy call, and clear written next steps under CFA 2014.
£160 · 90 minutes + written follow-up
LEARN MORE →STEP 3 — FULL ADVISORY
EHCP Application (£395), Plan Review (£480), Exclusion & Discrimination (£1,200), LA Appeal (£1,440), Tribunal Pack (£2,400) — scoped to your case, never to the urgency of the moment.
£395 – £2,400 · fixed price
SEE ALL PACKAGES →Stephen Mallett is a former Headteacher and SENCo with twenty-five years inside the UK education system. He has led schools through inspection, overseen complex SEND provision, written and defended EHCPs, and made the calls to Local Authorities that parents are usually the wrong side of.
He is also a parent. The framework in this book is the one he reached for when his own family needed it — and the one he could not find on a shelf.
He is the founder of SEND Navigate, which provides specialist EHCP and tribunal advisory support to families and the See It. Support It. Teach It. SEND training programme to schools and MATs.
He is the author of Parent Shield, the first volume in The SEND Navigate Library.
The book has a final chapter on this — The Other Side of the Table. SEND training for school staff is not statutory in the UK in the way it is for NHS staff. See It. Support It. Teach It. is the SEND Navigate programme that closes that gap.
You are welcome to forward the chapter, or the book, to your SENCo. A one-page programme overview is available at the link below.